Sentinel
Your all-in-one Startel monitoring solution, designed to streamline communication and ensure timely dispatching.
Main Features
Eliminate manual board checks
Get instant insights into your operations with comprehensive, real-time monitoring dashboards.
Urgent Alert Notifications
Highlight and prioritize urgent calls to ensure timely responses and improved service delivery.
Everything about a call, all on one screen
Access message/intelliform, activity trace, voice logger, CMC On Call, and more—all in one place.
Shift Notes
Make your communication more effective with the built in Shift Notes features. Your supervisors can enter shift notes that are categorized and can be tied to a specific agent and/or client.
Reporting
Reports that are easy to read with graphics and summarized data. New reports are regularly added.
QA and Call Research Made Easy
Quickly and easily find messages and call details—all in one place.
Upcoming Features
Leaderboard Report
Displays your top 5 agents in each category, providing insights into team performance.
Work Time Report
Graphics and data about which clients and agents are requiring the most work time.
Enhanced Agent Performance Report
New metrics like calls per hour and messages per hour for the selected time frame will be added.
Long Hold with no agent talk time report/UI changes
New report and UI changes to quickly identify accounts that are having long holds and no talk time.
Request a New Feature
Have ideas? Let us know and help shape the future of Sentinel!